Global Customer
Experience Day

Customer and Beneficiary Experience leader and advisor with 20+ years of experience, specializing in customer journeys and organizational transformation. Founder of CX Elite and Chairman of the Beneficiary Experience Association

CTO and Co-Founder of Lucidya, leading the company’s technology strategy and the development of advanced solutions in Agentic CX and Big Data. He holds a PhD in Computer Science from KAUST and has published research in leading technology venues, with a patent resulting from his research.

Customer Experience and Voice of Customer leader with 18+ years of experience across the development and financial sectors, specializing in experience measurement and translating customer insights into initiatives that improve service quality and customer value

Customer Experience leader with 14+ years of experience in the public sector, specializing in beneficiary experience measurement, service quality, and performance improvement. She currently leads continuous improvement initiatives to enhance the beneficiary experience.

Customer Experience and Customer Care leader with 12+ years of experience across the financial, logistics, and military industries, specializing in contact center development, customer journeys, digital transformation, and AI-enabled customer experience.

leader in customer experience and business performance, with over 13 years of experience in the private sector. She drives strategic customer experience initiatives while building a customer-focused organizational approach and fostering a culture of customer engagement, helping guide strategic decisions and create sustainable value for the organization.

Customer Experience and Marketing leader with 20+ years of experience across the public and private sectors, specializing in CX strategy, marketing, organizational transformation, and digital transformation. He has led strategic initiatives focused on improving performance and organizational effectiveness

Co-Founder and General Manager of Globitel Saudi Arabia, with 25+ years of experience in developing customer experience and customer service solutions. He has led the company’s growth in the Kingdom and contributed to delivering innovative technology solutions that enhance customer experience and service efficiency

Executive and strategic leader specializing in Customer Experience and organizational transformation, with over 15 years of experience across the public and private sectors. She leads customer experience strategy and organizational transformation, embedding customer-centricity into strategy, culture, and performance to drive organizational excellence and growth.

Customer Success and Experience leader with 18+ years of experience across contact centers, technology, business development, and Voice of Customer. He helps organizations leverage technology and AI to create better customer and employee experiences and drive greater business value.

Business Development and Customer Experience leader and Co-Founder of DOO, specializing in strategic partnerships and the adoption of AI-powered customer experience automation and AI Agents across the Gulf region

Human Experience and Quality of Life professional specializing in excellence and patient experience. A certified Quality of Life and Holistic Wellness Coach, focused on creating human-centered experiences that enhance well-being and quality of life.

Founder and CEO of Open, a Saudi company backed by Y Combinator, building the next generation of AI-powered customer experience platforms across multiple channels. Mohammed leads Open’s regional and global expansion, with the ambition of building a global technology company in customer experience and AI from the region.

Customer Experience and transformation leader with 14+ years of experience, specializing in CX measurement, insights, market research, transformation programs, and customer journey improvement. He is a founding board member of the Saudi Beneficiary Experience Association and has served as a judge for regional and international CX awards

Customer Experience professional with 7+ years of experience across CX, contact center operations, and technology solutions. Her experience spans telecommunications, banking, healthcare, and government sectors, combining customer insight with a consultative, results-driven approach to improve experiences and support business growth.